Notice of Privacy Practices

Version 2026.09. Effective September 1, 2026.

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

ZipHealthy PLLC (the "Practice") is committed to protecting your privacy. The Practice is required by federal law to maintain the privacy of Protected Health Information ("PHI"), which is information that identifies or could be used to identify you. The Practice is required to provide you with this Notice of Privacy Practices (this "Notice"), which explains the Practice's legal duties and privacy practices and your rights regarding PHI that we collect and maintain.

Contents

• Your rights
• How to exercise your rights or file a complaint
• Our uses and disclosures
• Substance use disorder records (42 CFR Part 2)
• Our responsibilities
• Practice-specific statements

Your rights

Your rights regarding PHI are explained below. To exercise these rights, please submit a written request to the Practice at the address noted below.

To inspect and copy PHI

• You can ask for an electronic or paper copy of PHI. The Practice may charge you a reasonable fee.
• The Practice may deny your request if it believes the disclosure will endanger your life or another person's life. You may have a right to have this decision reviewed.

To amend PHI

• You can ask to correct PHI you believe is incorrect or incomplete. The Practice may require you to make your request in writing and provide a reason for the request.
• The Practice may deny your request. The Practice will send a written explanation for the denial and allow you to submit a written statement of disagreement.

To request confidential communications

• You can ask the Practice to contact you in a specific way. The Practice will say "yes" to all reasonable requests.

To limit what is used or shared

• You can ask the Practice not to use or share PHI for treatment, payment, or business operations. The Practice is not required to agree if it would affect your care.
• If you pay for a service or health care item out-of-pocket in full, you can ask the Practice not to share PHI with your health insurer.
• You can ask for the Practice not to share your PHI with family members or friends by stating the specific restriction requested and to whom you want the restriction to apply.

To obtain a list of those with whom your PHI has been shared

• You can ask for a list, called an accounting, of the times your health information has been shared. You can receive one accounting every 12 months at no charge, but you may be charged a reasonable fee if you ask for one more frequently.

To receive a copy of this Notice

• You can ask for a paper copy of this Notice, even if you agreed to receive the Notice electronically.

To choose someone to act for you

• If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights.

To file a complaint if you feel your rights are violated

• You can file a complaint by contacting the Practice.
• You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/.
• The Practice will not retaliate against you for filing a complaint.

Fundraising communications

• The Practice does not send fundraising communications. If that ever changed, you would be able to opt out.

How to exercise your rights or file a complaint

Contact the Practice using the information below:

ZipHealthy PLLC
240 S Main St, Suite 270, Bentonville, AR 72712
Privacy Officer, ZipHealthy PLLC (info@ziphealthy.com)
(479) 259-1390; fax (833) 621-1097

Our uses and disclosures

1. Routine uses and disclosures of PHI

The Practice is permitted under federal law to use and disclose PHI, without your written authorization, for certain routine uses and disclosures, such as those made for treatment, payment, and the operation of our business. The Practice typically uses or shares your health information in the following ways:

To treat you.

• The Practice can use and share PHI with other professionals who are treating you.
• Example: Your primary care doctor asks about your mental health treatment.

To run the health care operations.

• The Practice can use and share PHI to run the business, improve your care, and contact you.
• Example: The Practice uses PHI to send you appointment reminders if you choose.

To bill for your services.

• The Practice can use and share PHI to bill and get payment from health plans or other entities.
• Example: The Practice gives PHI to your health insurance plan so it will pay for your services.

2. Uses and disclosures of PHI that may be made without your authorization or opportunity to object

The Practice may use or disclose PHI without your authorization or an opportunity for you to object, including:

To help with public health and safety issues

• Public health: To prevent the spread of disease, assist in product recalls, and report adverse reactions to medication.
• Required by the Secretary of Health and Human Services: We may be required to disclose your PHI to the Secretary of Health and Human Services to investigate or determine our compliance with the requirements of the final rule on Standards for Privacy of Individually Identifiable Health Information.
• Health oversight: For audits, investigations, and inspections by government agencies that oversee the health care system, government benefit programs, other government regulatory programs, and civil rights laws.
• Serious threat to health or safety: To prevent a serious and imminent threat.
• Abuse or neglect: To report abuse, neglect, or domestic violence.

To comply with law, law enforcement, or other government requests

• Required by law: If required by federal, state or local law.
• Judicial and administrative proceedings: To respond to a court order, subpoena, or discovery request.
• Law enforcement: For law enforcement purposes, to locate and identify you, or to disclose information about a victim of a crime.
• Specialized government functions: For military or national security concerns, including intelligence, protective services for heads of state, or your security clearance.
• National security and intelligence activities: For intelligence, counterintelligence, protection of the President, other authorized persons or foreign heads of state, for purpose of determining your own security clearance and other national security activities authorized by law.
• Workers' compensation: To comply with workers' compensation laws or support claims.

To comply with other requests

• Coroners and funeral directors: To perform their legally authorized duties.
• Organ donation: For organ donation or transplantation.
• Research: For research that has been approved by an institutional review board.
• Inmates: The Practice created or received your PHI in the course of providing care.
• Business associates: To organizations that perform functions, activities or services on our behalf.

3. Uses and disclosures of PHI that may be made with your authorization or opportunity to object

Unless you object, the Practice may disclose PHI:

• To your family, friends, or others if PHI directly relates to that person's involvement in your care.
• If it is in your best interest because you are unable to state your preference.

4. Uses and disclosures of PHI based upon your written authorization

The Practice must obtain your written authorization to use and/or disclose PHI for the following purposes:

• Marketing,
• Sale of PHI, or
• Psychotherapy notes.

5. Use and disclosure of substance use disorder records subject to 42 CFR Part 2

(A) If applicable, your substance use disorder ("SUD") records are protected by federal law under 42 C.F.R. Part 2 ("Part 2"). This law provides extra confidentiality protections and requires a separate patient consent for the use and disclosure of SUD counseling notes. Each disclosure made with patient consent must include a copy of the consent or a clear explanation of the scope of the consent. It must also be accompanied by a written notice containing the language in 42 CFR Part 2.32(a). Disclosure of these records requires your explicit written consent, except in limited circumstances such as:

• Medical emergencies: to the extent necessary to treat you,
• Reporting crimes on program premises,
• Child abuse reporting: In connection with incidents of suspected child abuse or neglect to appropriate state or local authorities, and
• Fundraising: We will provide you with an opportunity to decline to receive any fundraising communications prior to making such communications.

You may revoke this consent at any time.

(B) Prohibitions on use and disclosure of Part 2 records: SUD records received from programs subject to Part 2, or testimony relaying the content of such records, shall not be used or disclosed in civil, criminal, administrative, or legislative proceedings against you unless based on your written consent, or a court order after notice and an opportunity to be heard is provided to you or the holder of the record, as provided in Part 2. A court order authorizing use or disclosure must be accompanied by a subpoena or other legal requirement compelling disclosure before the requested SUD record is used or disclosed. If SUD records are disclosed to us or our business associates pursuant to your written consent for treatment, payment, and healthcare operations, we or our business associates may further use and disclose such health information without your written consent to the extent that the HIPAA regulations permit such uses and disclosures, consistent with the other provisions in this Notice regarding PHI.

You may revoke your authorization, at any time, by contacting the Practice in writing, using the information above. The Practice will not use or share PHI other than as described in this Notice unless you give your permission in writing.

Our responsibilities

• The Practice is required by law to maintain the privacy and security of PHI.
• The Practice is required to abide by the terms of this Notice currently in effect. Where more stringent state or federal law governs PHI, the Practice will abide by the more stringent law.
• The Practice reserves the right to amend this Notice. All changes are applicable to PHI collected and maintained by the Practice. Should the Practice make changes, you may obtain a revised Notice by requesting a copy from the Practice, using the information above, or by viewing a copy on this page.
• The Practice will inform you if PHI is compromised in a breach.

This Notice is effective on September 1, 2026.

Practice-specific statements

Substance use disorder records. ZipHealthy PLLC is not a federally assisted substance use disorder treatment program under 42 CFR Part 2. If we receive records from a Part 2 program, we give them the additional protection the law requires: we will not use or disclose them in any civil, criminal, administrative or legislative proceeding against you without your written consent or a court order that meets the Part 2 requirements, and we will not use them for fundraising.

How long we keep your record. We keep your clinical record for at least ten years after your last date of service (until at least your 28th birthday if you were under 18 during treatment), or longer when the law or a legal matter requires.

Psychotherapy notes. Any separate psychotherapy notes your clinician keeps are stored apart from your clinical record, are never sent to insurers, and are released only with your separate written authorization or when the law requires.

Telehealth and electronic communication. Telehealth sessions are conducted through a video service covered by a business associate agreement. Text and email are used for scheduling and logistics only, as described in your Electronic Communications consent. Our Telehealth Informed Consent is a separate document.

Questions and complaints. Contact our Privacy Officer at ZipHealthy PLLC, 240 S Main St, Suite 270, Bentonville, AR 72712; (479) 259-1390; info@ziphealthy.com. You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, at ocrportal.hhs.gov, 1-800-368-1019 (TDD 1-800-537-7697), or 200 Independence Avenue SW, Room 509F, HHH Building, Washington, DC 20201. We will never retaliate against you for filing a complaint.

Language help. Free interpreters and translated documents are available. Hay intérpretes y documentos en español sin costo. Call (479) 259-1390 (TTY 711).

Notice of Privacy Practices, version 2026.09, effective September 1, 2026. This Notice is posted here and in the client portal, and a paper copy is available on request. Related pages: Website Privacy Policy (covers this website, not your clinical record), Telehealth Informed Consent, Good Faith Estimate, Cancellation Policy.