Got Questions? We've Got Evidence-Informed Answers.
We're here to help you understand
At ZipHealthy, we understand that seeking mental health support or professional consulting services can raise many questions. Our team of licensed professionals specializing in CBT, DBT, EMDR, ACT and other evidence-informed therapy approaches is here to provide clarity and guidance every step of the way.
Can't find the answer you're looking for? Call us at (479) 259-1390 or send us a message.
What types of mental-health conditions do you treat at ZipHealthy?
- Common Conditions: Anxiety, depression, trauma/PTSD, mood disorders, ADHD
- Life Challenges: Grief, adjustment issues, relationship and family concerns
- Specialized Support: We offer targeted approaches for each condition using evidence-informed methods with measurable outcomes
Can an LCSW diagnose mental health conditions?
- Yes, Licensed Clinical Social Workers Can Diagnose: Under Arkansas law (Arkansas Social Work Licensing Board), LCSWs are authorized to independently assess, diagnose, and treat mental health conditions using the DSM-5-TR: the same diagnostic manual used by psychiatrists and psychologists.
- What We Can Diagnose: Common conditions including anxiety disorders, major depressive disorder, PTSD, adjustment disorders, ADHD, bipolar disorder, OCD, and other DSM-5-TR classifications. Our clinical assessments are accepted by insurance companies for treatment authorization.
- How a Diagnosis Works at ZipHealthy: During your intake session, your clinician conducts a comprehensive biopsychosocial assessment, reviewing symptoms, history, functioning, and context. If a diagnosis is clinically appropriate, it is documented in your treatment plan and used to guide evidence-informed interventions.
- What an LCSW Does Not Do: LCSWs do not prescribe medication, perform neuropsychological testing (e.g., formal IQ or autism spectrum assessments), or provide medical diagnoses. When these services are needed, we help you find a psychiatrist, psychologist, or other specialist, and you may choose anyone.
- How We Differ from Psychiatrists & Psychologists: Psychiatrists (MDs) can prescribe medication. Psychologists (PhDs/PsyDs) perform comprehensive psychological testing. LCSWs specialize in therapy, clinical assessment, and connecting clients with community resources, often with shorter wait times and broader insurance acceptance.
Can any therapy promise a specific result?
- No: No responsible provider can promise that you will feel a certain way by a certain date. Outcomes depend on the fit between the approach and the person, the strength of the working relationship, and what you are able to practice between sessions.
- What a good provider can promise: A clear plan, a review point, progress measured with validated tools (we use the PHQ-9, GAD-7, and PCL-5), and a change of approach if the scores and your own sense of things are not moving.
- A useful question to ask any provider: “How will we know if this is working, and what happens if it isn’t?”
What happens if therapy isn’t working?
- The plan changes: At regular intervals your clinician reviews your scores on validated measures with you and asks directly whether things feel like they are moving. If they are not, we adjust: a different approach, a different pace, a different clinician within ZipHealthy, or a referral to someone outside our practice if they are the better fit for what you need.
- You are never locked in: You can raise the question at any session, and you can stop at any time. Feeling stuck after a few sessions is common, and it is information, not failure.
- Our approach: Routine outcome monitoring is built into how we work, so the question “is this working?” has an answer we can look at together.
Are you in-network with my insurance?
- Major Networks: In-network with Blue Cross Blue Shield. For all other plans, we verify your exact benefits before your first session, usually within one business day.
- Coverage Verification: Call us with your member ID and we'll verify your benefits within one business day
- Northwest Arkansas Focus: We work with most major insurance plans serving Springdale, Fayetteville, Bella Vista, and the entire region
Do you offer telehealth sessions?
- HIPAA-Secure Platform: All video visits use encrypted technology for complete privacy. Learn more in our comparison of in-person and online therapy
- Arkansas Coverage: Available for all residents throughout the state, including Springdale, Fayetteville, and Bella Vista
- Flexible Format: You can mix telehealth and in-office appointments based on your preference
How soon can I get an appointment?
- Quick Access: New-client intakes are usually available within 3–7 days. Learn what to expect in your first therapy session
- Crisis Support: Same-day appointments can be opened for urgent situations
- Extended Hours: Evening and weekend slots help accommodate your schedule
What is an "Initial Consultation," and why is it offered?
- Fast-Track Assessment (Value: $75): A complimentary 15-minute session to quickly identify your needs and connect you with the right specialist. This helps prepare for your first full therapy session
- Same-Week Appointments: Initial consultations are typically available within 48 hours, with treatment sessions often beginning the same week in Bentonville and surrounding areas
- Insurance Pre-Verification: We'll confirm your coverage details before your first full session so you know exactly what to expect financially
- Limited Availability: We reserve only 5 new client slots per week; secure yours before they fill up
- Provider Matching: Helps us connect you with the right specialist for your specific concerns
Can I request a specific therapist?
- Client Choice: Yes, browse our team bios and let scheduling know your preference
- Waitlist Option: If your preferred clinician's panel is full, we can add you to a waitlist
- Alternatives: We can recommend comparable providers with similar expertise and approach
Do you treat children or teens?
- Youth-Focused Clinicians: We have licensed therapists trained in play therapy and CBT for adolescents
- Family Approach: Parent participation is encouraged in the therapeutic process, as outlined in our family therapy services
- Systems Work: We address the whole family dynamic when appropriate
How long is each therapy session?
- Standard Sessions: Individual and couples sessions are 60 minutes
- Group Format: Group therapy runs 90 minutes
- Intensive Options: Extended EMDR or intensive sessions (90–120 minutes) are available when clinically appropriate
How much does therapy cost if I pay out of pocket?
- Standard Rates: $275 for both the structured intake and 53 to 60 minute sessions; coordination letters to your physician or prescriber are included at no extra charge
- HSA/FSA Accepted for Therapy: Therapy provided as treatment for a diagnosed condition is generally a qualifying medical expense, so we accept HSA and FSA cards for clinical services; eligibility depends on your plan rules and your circumstances, so confirm with your plan administrator or a tax professional. Payment plans are available on request. Coaching, consulting and training are not medical care and are not HSA or FSA eligible.
- Payment Options: We accept all major credit cards, HSA/FSA cards, and electronic payments
Do you offer package discounts or subscription plans?
- Prepaid Session Packages: Save 10% when you purchase a 6-session package, or 15% with a 12-session package
- Monthly Membership Plans: Commit to weekly sessions with our membership plan and receive 20% off standard rates
- Package Benefits: Prepaid packages include priority scheduling and access to premium digital resources
What evidence-informed modalities do you use?
- Cognitive Approaches: We provide Cognitive Behavioral Therapy (CBT), Cognitive Therapy, Cognitive Processing Therapy for trauma, and Rational CBT
- Behavioral Therapies: Behavioral Therapy using systematic desensitization and reinforcement strategies, Behavioral Activation for depression and anxiety
- Mindfulness-Based Approaches: Dialectical Behavior Therapy (DBT), Acceptance & Commitment Therapy (ACT), and focused mindfulness practices
- Trauma-Specific Therapies: Eye Movement Desensitization and Reprocessing (EMDR), trauma-focused CBT, and specialized approaches for past experiences
- Child & Adolescent Therapies: Play Therapy, Child-Centered Therapy, Parent-Child Interaction Therapy, and age-appropriate CBT and DBT for youth
- Relationship Therapies: Gottman Method for couples, attachment-based approaches, and communication-focused strategies
Is everything I share confidential?
- Protected Information: Records are protected under HIPAA and Arkansas law
- Consent Required: We only release information with your written authorization
- Legal Exceptions: Confidentiality may be limited in cases involving safety concerns as required by law
Does ZipHealthy prescribe medication?
- No: ZipHealthy clinicians are therapists. We do not prescribe, change, stop, refill or monitor any medicine, and no one at ZipHealthy prescribes. Your prescriber (a psychiatrist, psychiatric nurse practitioner, primary care provider or pediatrician) makes every decision about your medicines.
- What we do: We provide therapy. We ask about sleep, mood and any changes you notice, tell you when it is time to call your prescriber, and may suggest a medication evaluation if it could help.
- Working with your prescriber: With your written permission on our Consent to Coordinate Care form, we share what we see in therapy with your prescriber. If you do not have a prescriber, we can give you names, and you choose.
- If a medicine causes a problem: In an emergency (trouble breathing, chest pain, a seizure, fainting, or being very hard to wake), call 911. For thoughts of suicide or self-harm, call or text 988 (Spanish, press 2; veterans, press 1), or call 911. For a possible overdose, a wrong dose or a bad reaction, call Poison Help at 1-800-222-1222 (free, confidential, 24 hours a day). For any other worry about a medicine, call your prescriber, including their after-hours line, or your pharmacist.
- Your therapist: You can also tell your therapist at your next session so they know. ZipHealthy does not manage medicines; your prescriber does. Portal messages and website forms are not watched in real time.
Where is your therapy office located in Northwest Arkansas?
- Bentonville Office: Our office is inside The Ledger building at 240 S Main St, Suite 270, Bentonville, AR 72712. Please note we are inside the building (no exterior signage) and our team will greet you upon entry.
- Serving All of Northwest Arkansas: Clients in Rogers, Springdale, Bella Vista, Cave Springs, Centerton, Fayetteville, and surrounding cities are seen via secure HIPAA-compliant telehealth, or can drive to our Bentonville office. Same Arkansas-licensed therapists either way.
- Statewide Telehealth: We see clients anywhere in Arkansas by secure video. Same evidence-informed therapy, on your schedule, from home or work.
How quickly can I get an appointment with a therapist in Northwest Arkansas?
- Fast Initial Consultations: In Bentonville and across NWA, new clients can typically schedule an initial consultation within 48 hours
- Same-Week Sessions: Regular therapy sessions in our Northwest Arkansas offices often begin the same week as your consultation
- Reserved New Client Slots: Unlike many therapy practices in NWA with long waitlists, we reserve 5 new client slots each week ensuring timely access
What makes ZipHealthy different from other therapy providers in Northwest Arkansas?
- Evidence-Informed Treatment: Unlike many therapy practices in NWA, we exclusively use scientifically-validated approaches with proven effectiveness rates for specific conditions
- Measurable Outcomes: Our Northwest Arkansas clients receive progress tracking through validated assessment tools like the PHQ-9, GAD-7, and Relationship Assessment Scale
- Specialized Expertise: Each Bentonville-based therapist has advanced training in specific modalities rather than generalized practice common in NWA
- Tiered Care System: Our unique Northwest Arkansas service model matches you with exactly the right level of support, from self-help resources to intensive treatment
Can therapy help my work-related stress?
- Workplace Focus: Many clients seek us out for burnout, career transitions, and executive stress
- Integrated Approach: We combine mental health and performance strategies
- Professional Growth: Learn techniques to enhance work satisfaction and effectiveness
What is your cancellation policy?
- 24-Hour Notice: Appointments cancelled with less than 24 hours' notice, and missed appointments, are subject to a $175 fee that insurance does not cover, as set out in our Cancellation Policy (no more than one such fee in a week; never charged where a payer contract or law prohibits it)
- Reserved Time: This policy exists because your appointment time is reserved exclusively for you
- Emergencies: Exceptions may be made for genuine emergencies on a case-by-case basis
Do you provide documentation for FMLA or disability?
- Clinical Determination: After appropriate assessment, your therapist completes FMLA, disability and accommodation forms when the content is accurate and within their knowledge; a form states facts and does not predict beyond what treatment supports
- Fees: Leave certification paperwork (FMLA form WH-380 or an employer's equivalent, state leave, short-term or long-term disability) is $150 per form, paid in advance, for requests received on or after October 8, 2026; a letter or simple one-to-two-page form is $75; recertification of a form we completed in the past 12 months is $75
- Free: Short letters confirming you are in treatment, referrals to a physician or prescriber for medical or medication evaluation, progress updates to your primary care provider or psychiatric prescriber, and anything your health plan requires
- Timelines: Please allow 10 business days for form completion; full terms are in the Court, Legal and Records Request Policy in your client portal
Can I bring my service animal?
- Service Animals: Yes, service animals trained to mitigate a disability are always welcome
- Emotional Support Animals: Require prior approval due to building regulations
- Accommodation: Please let us know in advance so we can prepare appropriately
How do I access my telehealth link?
- Automatic Delivery: Links are emailed and texted 24 hours before your scheduled session
- Easy Access: One click launches our encrypted video platform; no app download required
- Tech Support: Our team is available to help with any connection issues
What if I'm in crisis after hours?
- Emergency Resources: Call 988 (national Lifeline) or 911 for immediate assistance
- Client Portal: Current clients may message their therapist; responses occur next business day
- Crisis Planning: We work with clients to develop personalized crisis plans during therapy
Do you offer group therapy in Bentonville?
- Rotating Topics: Anxiety skills, DBT, grief, and teen groups are regularly offered
- Structured Format: Groups typically meet weekly for 10 weeks
- Insurance Coverage: Most groups are covered by insurance plans
How do I get started?
- Multiple Options: Book online, call 479-259-1390, or visit our Ledger Building office
- Quick Process: We'll verify your insurance and schedule your initial consultation
- Same-Day Response: Our intake team responds to all inquiries within 24 business hours
What's the difference between coaching and therapy at ZipHealthy?
- Therapy Focus: Addresses mental-health conditions and psychological healing
- Coaching Focus: Concentrates on goal achievement, performance, and personal growth
- Client Base: Coaching is designed for psychologically healthy clients seeking to optimize their potential
Do you offer executive coaching for NWA professionals?
- Yes, by application: Executive coaching is led personally by Stephen Velasquez, MBA (Cornell), MSW, LCSW, for executives, founders and senior leaders across Northwest Arkansas
- Key Areas: Leadership effectiveness, decisions made under consequence, and work-life integration
- How it starts: A short written application, then a discovery conversation at no charge; fees are discussed there and only there
Is coaching covered by insurance?
- No: Coaching is not medical or clinical care, so it is not billable to insurance
- HSA/FSA: Coaching is not a qualifying medical expense, so HSA and FSA funds do not apply, and we issue no superbills or medical receipts for it (therapy is different: see the billing questions above)
- Employer reimbursement: Many employers reimburse coaching as professional development; we provide a written proposal and invoices for that purpose
How much does coaching cost?
- One fixed fee per engagement: Agreed in writing after the discovery conversation, sized to the outcomes we define together. Never hourly, never per session, never published
- Three options: Every proposal offers three ways to work together, each with a single fixed fee, so you choose the level of involvement and the meter never runs
- Before any number: The discovery conversation is free precisely so you can evaluate fit first. Standard terms are summarized on our Engagement Terms page
Do you coach virtually?
- Flexible Delivery: All coaching services can be delivered via secure Zoom
- In-Person Option: Face-to-face sessions available in our Bentonville office
- Hybrid Approach: Mix of virtual and in-person sessions based on your preference
What coaching specialties do you provide?
- Professional Growth: Executive, career and performance coaching
- Personal Development: Personal development, health and wellness, and relationship coaching
- Group Cohorts: Small closed cohorts for teams and peer groups
How is progress measured?
- Goal Setting: Your coach sets SMART goals with you at the beginning
- Key Performance Indicators: We track specific KPIs (e.g., promotion readiness, habit adherence)
- Regular Review: Outcomes are assessed every 4–6 sessions to ensure progress
Can I switch coaches if the fit isn't right?
- Fit is checked first: The discovery conversation exists so both of us can decide whether to work together before any fee is quoted
- Either of us can end it: If the fit stops being right, either party may end the engagement with written notice, as the engagement letter states
- Refunds: Fees for work completed are due; prepaid fees for work not yet begun are refunded
What qualifications do your coaches have?
- Your coach: Stephen Velasquez, MBA (Cornell University), MSW (University of Southern California), Licensed Clinical Social Worker in Arkansas (#9830-C), Arizona, Virginia and the U.S. Virgin Islands, and registered in Florida as an out-of-state telehealth provider
- Operating experience: More than fifteen years of clinical practice, plus technical product management leadership at Microsoft, Walmart Global Tech and the U.S. Department of the Treasury
- Ethics: Coaching agreements follow the International Coaching Federation Code of Ethics and sit under the NASW Code of Ethics; we hold no coaching-body credential and do not claim one
How long is a typical coaching engagement?
- Standard Timeline: Most clients meet biweekly for 3–6 months
- Intensive Options: Accelerated programs available for specific goals
- Strategic Planning: One-day strategy retreats for focused outcomes
Do you offer group coaching?
- Cohort Structure: Yes, small closed groups meet on a set cadence with one fixed fee for the cohort
- Format Options: Available virtually or on-site at your location
- Added Value: Accountability and peer insight, with confidentiality norms set in the first session
Will my employer pay for coaching?
- Corporate Policies: Many Northwest Arkansas companies reimburse coaching under professional development
- Documentation: We can provide detailed proposals and invoices upon request
- ROI Framework: We help articulate the business case for coaching investment
Is coaching confidential?
- Privacy Commitment: Yes. All individual sessions are completely private
- Corporate Sponsorship: If your company is sponsoring, only agreed-upon progress metrics are shared
- Personal Details: Specific conversations and personal information remain confidential
Can coaching help with burnout?
- For people who are fundamentally well: Coaching can help you rebuild sleep, movement, boundaries and workload habits
- When it is more than burnout: Exhaustion that has become depression or anxiety is a clinical matter. Your coach is also a licensed clinician and will say so plainly, and will refer you to a clinician other than himself rather than blur the two roles
- Not sure which you need? Start with a free 15-minute call and we will point you to the right door
What is the first step?
- Apply in writing: Send a short note to coaching@ziphealthy.com describing what you want to be different
- Discovery conversation: A free conversation to decide, together, whether coaching is the right approach and whether we are the right people
- Then, and only then: A written engagement letter with objectives, measures and one fixed fee
Do you coach couples?
- Relationship Focus: We do offer relationship coaching, distinct from therapy
- Key Areas: Communication skills, conflict resolution, and shared goal planning
- Forward-Looking: Emphasis on future success rather than past issues
How do I prepare for my first session?
- Pre-Work: Complete our online questionnaire outlining goals and obstacles
- Session Productivity: This preparation helps maximize your first coaching session
- Reflection: Consider what success would look like at the end of your coaching engagement
Can coaching sessions be recorded?
- Consent Required: With mutual agreement, sessions may be recorded
- Personal Use Only: Recordings are for your personal review and not shared
- Privacy Controls: All recordings are securely stored and automatically deleted after 30 days
What tools do you use during coaching?
- Assessments: DISC, VIA Strengths, 360-degree feedback
- Progress Tracking: Habit trackers and accountability frameworks
- Digital Resources: Tailored worksheets hosted in our secure client portal
Is weekend coaching available?
- Saturday Availability: Limited Saturday slots are offered
- Evening Options: Weekday appointments available until 7 p.m.
- Scheduling Flexibility: We work to accommodate busy professional schedules
What industries do you serve in Northwest Arkansas?
- Major Sectors: Retail/CPG, healthcare, logistics, SaaS, and hospitality
- Entrepreneurial Focus: Growing startups throughout the Bentonville–Cave Springs corridor
- Regional Expertise: Deep understanding of Northwest Arkansas business landscape
Which consulting services are most popular?
- Strategic Planning: Long-term vision development and execution roadmaps
- Operational Excellence: Process optimization and efficiency improvements
- Transformation: Change management and digital-transformation strategies
Do you work with small businesses or only large enterprises?
- Owner-led businesses first: We serve owner-led companies and organizations across Northwest Arkansas
- Flexible Engagements: From a one-day workshop to a multi-month engagement, each with its own fixed fee
- Senior people, every time: The consultants you meet are the consultants who do the work
How are consulting fees structured?
- One fixed fee per engagement: Established in writing before work begins, after we agree on objectives, how progress will be measured, and what achieving the objectives is worth to your business
- Never hourly: We do not bill by the hour and do not sell hourly retainers. Ongoing advisory, when wanted, is scoped as its own fixed-fee engagement
- Three options: Every proposal presents three ways to work together (Focused, Partnership, Transformation), each with a single fixed investment
- Written terms: Scope, measures, fees and cancellation terms live in a signed statement of work; see our Engagement Terms
Can consulting be delivered remotely?
- Virtual Collaboration: Yes; we use digital whiteboarding and collaborative platforms
- Secure Access: Data-room access for document sharing and review
- Regular Updates: Weekly checkpoints ensure projects progress regardless of location
Do you sign NDAs?
- Standard Practice: Absolutely; confidentiality is our standard operating procedure
- Flexible Documentation: We can work under your template or provide our own
- Information Security: All client data is protected through secure systems and protocols
What makes ZipHealthy different from national firms?
- Local Insight: Deep understanding of Northwest Arkansas business environment
- Responsiveness: Boutique-level service with direct access to senior consultants
- Unique Approach: Integrated behavioral-science expertise for better change adoption
How long does a typical project take?
- Quick Assessments: Rapid diagnostics completed in 2–4 weeks
- Standard Projects: Most consulting engagements run 2-3 months
- Complex Transformations: Full operating-model redesign typically requires 3–6 months
Can you help secure grants or incentives?
- Funding Navigation: Yes; our consultants have extensive experience with funding opportunities
- Agency Partnerships: We work with state agencies and the Arkansas Economic Development Commission
- Qualification Assessment: We help identify funding for qualifying Northwest Arkansas businesses
Do you provide implementation support?
- Hands-On Approach: We don't just hand over slide decks; we embed with your team
- Execution Focus: Our consultants help manage milestones and drive implementation
- Performance Tracking: Regular monitoring of KPIs to ensure desired outcomes
What deliverables should we expect?
- Comprehensive Documentation: Executive summary and detailed recommendations
- Analytical Tools: Data-driven insights and financial models
- Action Plans: Implementation roadmap with clear milestones and training materials
Is onsite facilitation available?
- In-Person Options: Yes, workshops can be conducted face-to-face
- Venue Flexibility: Sessions can be hosted at our Ledger conference suite
- On-Location Service: We can also facilitate at your facility for team convenience
How do you measure ROI?
- Baselines First: The measures of progress and their baselines are written into the statement of work before work begins
- What We Track: Those agreed measures, operational and financial, against their baselines at each milestone
- What We Do Not Do: We do not quote or certify a return on investment; recommendations are advisory and your management decides
Do you offer ongoing advisory after a project ends?
- Sustained Support: Quarterly business-review packages available
- Progress Monitoring: Regular check-ins help maintain momentum
- Strategic Adjustments: Ongoing advisory allows for course corrections as needed
What software tools do you use?
- Data Visualization: Tableau, Power BI for analytics and reporting
- Collaboration Platforms: Miro for visual planning, Asana for project management
- Industry Tools: Specialized analytics platforms based on client needs
- Inclusive Pricing: Software licensing is included in project fees
Do you guarantee results?
- Accountability: While no consultant can guarantee specific outcomes, we believe in shared responsibility
- Fixed Fees: Fees are fixed and agreed in writing before work begins; we do not take contingent or metric-linked compensation
- Success Focus: Our approach is designed to maximize the likelihood of achieving objectives
How soon can we start?
- Rapid Response: Discovery calls can be scheduled this week
- Typical Timeline: Projects typically kick off within 2–3 weeks after contract signature
- Preparatory Work: We use the contracting period to begin information gathering
Can you train our staff during the project?
- Knowledge Transfer: This is embedded in our consulting methodology
- Skill Development: Interactive workshops build capabilities within your team
- Documentation: Standard operating procedures ensure your team sustains improvements
What's the first step?
- Initial Contact: Email consulting@ziphealthy.com or call 479-259-1390
- Complimentary Assessment: Request a free needs-assessment consultation
- Proposal Development: We'll provide a tailored approach based on your specific challenges
Where are workshops held?
- Primary Location: Most sessions take place in our training suite at The Ledger in downtown Bentonville
- Flexible Options: We can also deliver on-site at your office for team convenience
- Virtual Format: Remote options available via Zoom for distributed teams
What group sizes do you accommodate?
- Small Groups: Intimate cohorts of 6–10 leaders for deep skill development
- Mid-Size Teams: Department-level training for 20-50 participants
- Large Events: Auditorium-style keynotes for 150+ employees with scaled facilitation approaches
Do you offer public workshops?
- Regular Schedule: Yes, open-enrollment classes are listed on our Events page each quarter
- Popular Topics: Leadership, stress-management, and Agile fundamentals
- Networking Benefit: Connect with professionals across different NWA organizations
Can sessions be customized for our company goals?
- Fully Tailored: Definitely. We customize all aspects of workshop delivery
- Industry Relevance: Agendas, case studies, and role-plays based on your specific challenges
- Value Alignment: Content designed to reinforce your organization's core values
How long is a typical workshop?
- Flexible Formats: Half-day (3 hrs), full-day (6 hrs), or multi-day retreats
- Quick Options: Micro-learning series (60-minute modules) for busy teams
- Custom Duration: Length tailored to learning objectives and team availability
Which topics are most popular in NWA?
- Leadership Development: Leadership for Emerging Managers in high-growth environments
- Wellbeing Focus: Mindfulness and resilience training for fast-paced teams
- Practical Skills: Digital-Marketing Bootcamp and Financial-Literacy for Front-Line Staff
Who facilitates the trainings?
- Senior people: Trainings are led by Stephen Velasquez, MBA (Cornell), MSW, LCSW, and, for technology topics, Daniel Boone, MBA, CISSP
- Clinical depth: Mental health content is delivered by a licensed clinician, not a facilitator reading slides
- Credentials: Listed in full on our team page
What is included in pricing?
- Comprehensive Package: Instruction, course workbook, and digital resources
- Follow-Through: Post-session coaching call to reinforce learning
- Community Access: Membership in our online alumni community for ongoing support
Are meals provided?
- Full-Day Service: In-person sessions include a locally-catered lunch
- Dietary Options: Gluten-free & vegan options always available
- Local Partnerships: Bentonville-roasted coffee and regional refreshments
How far in advance should we book?
- Ideal Timeline: Four weeks is recommended to secure preferred dates
- Flexibility: We accommodate last-minute bookings when schedules allow
- Peak Seasons: Longer lead times suggested for Q4 and early Q1 events
Can you integrate mental-health content into leadership training?
- Integrated Approach: Yes; our clinical team brings psychological expertise to leadership development
- Key Frameworks: Resilience strategies and psychological-safety modules
- Practical Applications: Tools for managing team stress and preventing burnout
What technology is needed for virtual trainings?
- Basic Requirements: A stable internet connection and webcam
- Platform Support: We supply the Zoom or Teams link based on your preference
- Interactive Tools: Access to Miro or similar digital whiteboard for collaborative activities
Do you provide post-workshop follow-up?
- Action Planning: Participants receive a 30-day action-plan template
- Individual Support: Optional 1-on-1 coaching session to reinforce new skills
- Resource Library: Access to supplemental materials for continued learning
Is there a minimum attendance fee?
- Base Package: For private sessions we charge a flat rate covering up to 10 participants
- Scaling Options: Additional attendees are prorated per head at a reduced rate
- Value Pricing: Volume discounts available for large teams or multiple sessions
How do you measure workshop effectiveness?
- Comprehensive Assessment: Pre- and post-session surveys to measure immediate impact
- Longitudinal Data: 60-day follow-up to track behavior change
- Business Impact: Optional KPI measurement (e.g., reduced turnover, increased productivity)
Can we record the session?
- Available Option: Absolutely, recordings are provided for internal use
- Usage Guidelines: Subject to a non-distribution agreement to protect intellectual property
- Knowledge Sharing: Perfect for employees unable to attend or for future onboarding
Do you offer bilingual training?
- Spanish Sessions: Yes, select modules are available in Spanish
- Additional Languages: Interpreters can be arranged for languages common to NWA workforce
- Materials Translation: Workbooks and resources available in multiple languages
What COVID-19 precautions are in place?
- Health Standards: We follow current CDC guidelines for in-person gatherings
- Space Configuration: Options for distanced seating arrangements upon request
- Flexible Attendance: Hybrid format available with remote participation options
How do we register?
- Online Booking: Visit our Workshops & Training page to select your preferred date
- Simple Process: Secure your spot through our Square booking system
- Direct Contact: Alternatively, call our office at +1-479-259-1390 for assistance
What industries do you serve in Northwest Arkansas?
- Core Sectors: Healthcare, retail, logistics, and technology firms
- Regional Focus: Companies headquartered or operating in Bentonville, Rogers, Springdale, and Cave Springs
- Client Range: From Fortune 500 divisions to local growth-stage organizations
Do you offer on-site consulting at our NWA location?
- Team Integration: Yes. Our consultants can embed with your team at The Ledger
- Regional Coverage: We travel to any facility within a 50-mile radius
- Key Locations: Including Walmart HQ, Tyson offices, or startup spaces at the Greenway
How is ZipHealthy different from national consulting brands?
- Hybrid Approach: We combine Big-Four methodologies with localized market data
- Enterprise + Local: Enterprise-level insight plus granular knowledge of Northwest Arkansas dynamics
- Specialized Knowledge: Deep understanding of regional supply-chain operations and talent pools
Can you help us implement Agile and Scrum?
- Certified Expertise: Absolutely. We provide certified Scrum Masters
- Comprehensive Training: Full coaching for sprint planning, retrospectives, and backlog grooming
- Results-Oriented: Support continues until your teams meet internal velocity targets
What is the typical project length?
- Strategy Sprints: Focused engagements run 4–6 weeks
- Transformations: Full digital-transformation projects average 4–6 months
- Custom Planning: Timelines are tailored after a complimentary discovery call
Do you work with early-stage startups?
- Startup Package: Yes. Our "LaunchPad" package is designed for early-stage companies
- Key Deliverables: Market research, MVP road-mapping, and investor-ready financials
- Regional Focus: Supporting founders across the Ozarks corridor
What sustainability services do you provide?
- Environmental Assessment: Carbon footprint audits and reduction strategies
- Circular Economy: Design of initiatives to minimize waste and maximize resource efficiency
- Compliance Support: Alignment with Walmart's Project Gigaton and local LEED standards
How do you price consulting services?
- Fixed fee: One fixed fee for defined objectives and deliverables, agreed in writing before work begins
- Ongoing Support: Continuing advisory is scoped as its own fixed-fee engagement, never an hourly retainer
- Transparent Process: A written proposal with three options follows comprehensive scoping
Can you integrate mental-health expertise into change-management plans?
- Holistic Approach: Yes. Our clinical leadership brings unique psychological insights
- Manager Training: We equip leaders with tools to foster psychological safety
- Burnout Prevention: Strategies to protect employee wellbeing during large-scale changes
Do you sign NDAs and follow HIPAA/PCI guidelines?
- Mutual NDA: Yes. We sign a mutual non-disclosure agreement before discovery, under your template or ours
- Your policies apply: We work within your data-handling, security and access policies, and a data protection addendum governs any employee data you share
- Regulated environments: Our principal has led technology programs in FedRAMP and HIPAA-regulated settings; we do not claim compliance certifications we do not hold
What analytics platforms do you support?
- Major Platforms: Tableau, Power BI, Looker, and other industry-standard tools
- Custom Solutions: Bespoke dashboards built on Azure or Google Cloud infrastructure
- Integration Focus: We prioritize solutions that match your existing technology stack
Are post-project check-ins included?
- Structured Follow-up: Every engagement includes 30-/60-/90-day health checks
- Measures Review: We review the measures agreed in the statement of work against their baselines; we do not certify a financial return
- Knowledge Transfer: Ongoing support to ensure capabilities transfer to your internal teams
How do you measure success?
- Collaborative Metrics: We use mutually agreed KPIs established at project kickoff
- Key Indicators: Cost savings, process cycle time, NPS, or specific OKRs
- Transparent Reporting: Written progress reports at the milestones set in the statement of work
What happens if project goals shift?
- Flexible Framework: Our contracts include a built-in change-order process
- Scope Management: Project parameters can be adjusted without surprising cost increases
- Agile Principles: We incorporate adaptive planning to accommodate evolving priorities
Do you help with vendor selection?
- End-to-End Support: Yes, from RFP drafting to final selection
- Evaluation Process: Score-card development and objective assessment methodology
- Negotiation Assistance: Contract review leveraging our Northwest Arkansas vendor network
Can you modernize legacy systems?
- Technical Assessment: We assess technical debt and system limitations
- Migration Strategy: Develop clear paths for modernization and cloud adoption
- Business Continuity: Implementation approaches that minimize downtime for retail and supply-chain operations
Is remote consulting available?
- Hybrid Model: This is our standard approach for most engagements
- Balanced Delivery: Virtual workshops paired with key in-person milestones
- Optimization Focus: Designed to keep costs down while maintaining project momentum
Who will be on our consulting team?
- Core Team: A dedicated engagement lead, domain specialist, data analyst, and change-management coach
- Custom Selection: Team members are hand-picked based on your specific goals and challenges
- Subject Experts: Specialized resources (e.g., cybersecurity) added as needed
Do you provide references?
- Case Studies: Yes, upon request, we share detailed project outcomes
- Client Connections: We can connect you with Northwest Arkansas clients who've completed similar transformations
- Testimonials: Written and video references available for various industry sectors
How do we start?
- Initial Consultation: Book a free 30-minute strategy call to discuss your needs
- Easy Scheduling: Use our Square booking link for immediate calendar access
- Direct Contact: Call +1-479-259-1390 to speak with a consultant directly
What factors help determine appropriate therapeutic support?
Effective therapy depends on factors like our specialties, therapeutic approaches, experience, and your comfort with our team. We offer a complimentary initial consultation to discuss your needs and determine if our services align with your goals.
How confidential is my information?
- HIPAA Compliance: All your information is protected in accordance with HIPAA regulations
- Secure Environment: Sessions are conducted in private settings, and digital communications use encrypted platforms
- Professional Ethics: We adhere to the National Association of Social Workers (NASW) Code of Ethics regarding confidentiality
- Limited Exceptions: Confidentiality may only be broken in cases of imminent danger to self/others, child/elder abuse, or court order
What are your fees and do you work with insurance?
- Insurance Coverage: In-network with Blue Cross Blue Shield. For all other plans, we verify your exact benefits before your first session, usually within one business day.
- Self-Pay Options: We offer competitive out-of-pocket rates and flexible payment plans for those without insurance coverage
- Verification Process: Our team will verify your benefits before your first appointment so you understand your coverage
What is your cancellation policy?
- Standard Policy: 24-hour advance notice required to cancel or reschedule without a fee
- Late Cancellations: Cancellations with less than 24 hours' notice and missed appointments are subject to the $175 fee described in our Cancellation Policy; the fee is not billable to insurance
- Exceptions: We understand emergencies happen, and fees may be waived in certain circumstances
How long does therapy typically last?
The duration of therapy varies based on individual needs and goals. Some clients find significant improvement within a few months, while others may benefit from longer-term support. We will regularly review your progress and adjust the treatment plan accordingly to ensure the best outcomes.
What should I expect during my first session?
- Bio-Psycho-Social Assessment: We'll gather comprehensive information about your biological, psychological, and social history
- Building Rapport: This first meeting helps establish a therapeutic relationship and mutual understanding
- Goal Discussion: We'll begin exploring your concerns and what you hope to achieve from therapy
- Paperwork: We'll review consent forms, privacy policies, and any questions you may have
- Next Steps: Treatment planning will occur in subsequent sessions after your assessment is complete
Confidentiality & NASW Ethical Standards
ZipHealthy adheres to the National Association of Social Workers (NASW) Code of Ethics. All client information is kept strictly confidential in accordance with HIPAA regulations and professional ethical standards. Any client examples or scenarios presented on this page have been anonymized and shared with explicit permission to protect privacy.
Employee Assistance Program (EAP) FAQs
What is an Employee Assistance Program (EAP)?
- Workplace Benefit: An employer-sponsored program that gives employees confidential assessment, short-term counseling, referral and follow-up for personal or work-related problems
- How ZipHealthy fits: We provide EAP-style short-term counseling for Northwest Arkansas employers under a written employer agreement, and we serve as an affiliate provider for national EAP vendors. Counseling is delivered by licensed clinicians in Bentonville and by secure telehealth
- What is included: Assessment and brief counseling for mental health, work and family concerns, including brief assessment and referral for substance use; referrals for financial and legal concerns
How does ZipHealthy's EAP differ from others in Northwest Arkansas?
- Licensed clinicians, not a call center: Every session is with a licensed clinician who also treats the same concerns in our clinical practice
- Local and flexible: In-person sessions in Bentonville, secure telehealth across Arkansas, and familiarity with the working culture of the region's large employers and their vendor community
- Measured, reported honestly: We use the Workplace Outcome Suite before and after counseling and report only aggregate results to the employer, never individual information
Is my employer notified when I use EAP services?
- Complete Confidentiality: Your employer will never be informed of your specific use of EAP services, including what issues you discuss or your attendance records
- Limited Reporting: Employers only receive anonymous, aggregate utilization data without any identifying information
- Legal Protections: Your information is protected by HIPAA and other privacy laws, treating EAP records with the same confidentiality as other medical records
How many sessions do most EAP plans cover?
- Standard Coverage: Most Northwest Arkansas employers offer 3-8 free counseling sessions per issue, per year
- Annual Reset: Session allowances typically reset at the beginning of each calendar year or benefit period
- Extended Options: If additional sessions are needed, we can help transition to insurance-covered therapy or discuss self-pay options
Can my family members access EAP services?
- Household Coverage: Most Northwest Arkansas EAP plans include services for all household members, regardless of whether they're on your health insurance
- Independent Access: Adult family members can contact the EAP directly without the employee's involvement
- Child Services: We offer specialized counseling for children and teens, with services adapted to their developmental needs
What types of issues can I address through the EAP?
- Mental Health Concerns: Anxiety, depression, stress, grief, trauma, and other psychological challenges
- Workplace Challenges: Conflict resolution, communication problems, career development, and adjustment to organizational changes
- Personal Matters: Relationship issues, family concerns, parenting guidance, work-life balance, and financial or legal referrals
How quickly can I get an appointment through the EAP?
- Standard Appointments: Most employees are connected with a clinician within one to two business days
- Urgent Situations: Same-day appointments are offered when available during business hours
- After Hours: ZipHealthy does not operate a 24-hour crisis line. If you are in crisis, call or text 988 (Suicide & Crisis Lifeline), call 911, or go to your nearest emergency room
Will using EAP services affect my job security?
- Confidential by design: Your employer never learns whether you used the program or what you discussed; it receives only anonymous, aggregate utilization data
- Legal Protection: Federal law, including the Americans with Disabilities Act, protects qualified employees from discrimination because of a mental health condition. We are clinicians, not lawyers; questions about your rights belong with an employment attorney or the EEOC
- Separation from HR: EAP records are clinical records held by ZipHealthy, entirely separate from your employment file
Do I need to take time off work to use EAP services?
- Flexible Scheduling: Weekday appointments run into the evening (until 9:00 PM) and Saturday hours are available, so most employees can attend outside working hours
- Virtual Options: Telehealth sessions can be held from any private location
- Legal Considerations: For more intensive needs, you may qualify for protected time off under FMLA for mental health treatment
How do I access ZipHealthy's EAP services in Northwest Arkansas?
- Call us: Call (479) 259-1390 and say you are using your employer program
- Through an EAP vendor: If your employer's EAP vendor referred you, give us the authorization or case number from the vendor and we handle the rest
- Through HR: Your HR department can tell you which program applies without learning anything about your use of it
What happens after I've used all my EAP sessions?
- Continuation Options: We can seamlessly transition you to insurance-based counseling with the same therapist if available
- Insurance Verification: Our team will check your benefits and explain any costs before transitioning from EAP coverage
- Alternative Resources: If continued therapy isn't needed, we'll provide relevant community resources and self-help tools
Can I choose which therapist I work with through the EAP?
- Provider Selection: Yes, you can request specific ZipHealthy therapists based on specialty, gender, language, or other preferences
- Intake Process: During intake, we gather information about your situation to ensure appropriate care
- Provider Changes: If you don't connect well with your initial therapist, you can request a different provider at any time
Does ZipHealthy offer EAP services for small businesses in Northwest Arkansas?
- Yes, at any headcount: Employer programs are scoped to your team size, industry and priorities; there is no minimum headcount
- Fixed quote, in writing: Tell us your headcount, top concerns and timeline and we send a one-page scope and a fixed quote, usually within two business days
- Local Focus: Built for Northwest Arkansas owner-led businesses and the startup community
What workplace training does ZipHealthy provide through the EAP?
- Mental Health Awareness: Training for managers and employees on recognizing signs of distress and appropriate responses
- Workplace Wellness: Stress management, burnout prevention, and resilience-building workshops
- Leadership Development: Communication skills, conflict resolution, and creating psychologically safe work environments
Are EAP services available virtually for remote workers?
- Full Virtual Access: All counseling services are available via secure video platform for employees throughout Arkansas
- Technical Requirements: Sessions require only a private space, internet connection, and computer or smartphone
- Digital Resources: Remote employees also receive access to our digital resource library and self-guided tools
Does ZipHealthy's EAP include substance use counseling?
- Assessment & Counseling: EAP sessions can address mild to moderate substance use concerns, including alcohol, prescription medication, and other substances
- Specialized Referrals: For more intensive treatment needs, we provide referrals to specialized Northwest Arkansas addiction treatment programs
- Family Support: Counseling for family members affected by a loved one's substance use is also available through the EAP
What resources does the EAP provide for financial stress?
- Referrals: Referral to nonprofit financial counseling and to local assistance programs for housing, utilities and food security
- Emotional Support: Counseling for the anxiety, sleep loss and relationship strain that money problems bring
- What we do not do: We are not financial advisers and do not give investment, debt or tax advice
Can I use EAP services for work-related issues with my manager or colleagues?
- Workplace Relationship Support: EAP counselors can help you navigate challenging workplace dynamics, communication issues, and conflict resolution
- Boundary Separation: Your manager or colleagues will never be informed of your EAP utilization or the content of your sessions
- Corporate Culture Expertise: Our therapists understand the unique workplace cultures of major Northwest Arkansas employers and can provide relevant guidance
What specialized EAP services does ZipHealthy offer for Northwest Arkansas employers?
- Critical Incident Response: On-site support following workplace accidents, deaths, layoffs, or other traumatic events
- Management Consultations: Confidential guidance for managers dealing with challenging employee situations or team dynamics
- Organizational Development: Assessment and recommendations for improving workplace culture, reducing turnover, and enhancing employee wellbeing
What kind of results can Northwest Arkansas employers expect from implementing an EAP?
- What the evidence shows: Employees who use EAP counseling report less absenteeism and presenteeism afterward. An industry white paper funded by TELUS Health and the Employee Assistance Professionals Association pooled 141,297 EAP counseling cases from 61 providers in 15 countries (2010 to 2022); the roughly 62,800 to 67,800 cases with scores both before and after counseling improved on all five Workplace Outcome Suite measures. Because there was no untreated comparison group, counseling cannot be credited alone (Attridge, 2024). In a prospective quasi-experimental study of Colorado state employees, 156 EAP users matched to 188 non-users showed significantly greater reductions in absenteeism and presenteeism at follow-up (Richmond et al., 2017)
- What it does not show: Broad workplace wellness programs are different. In two large randomized trials, an 18-month program offered at 20 of 160 worksites of one US retailer produced no statistically significant differences in clinical measures, health care spending, absenteeism or job performance, and a two-year program for 4,834 university employees produced none in clinician-measured biometrics, medical diagnoses or health care use (Song and Baicker, JAMA 2019; Reif et al., JAMA Internal Medicine 2020)
- So we quote no return on investment: We measure what your program actually moves: utilization, and the Workplace Outcome Suite before and after counseling, reported to you in aggregate only. Findings above describe the populations studied, not a promise of results for any employer
How does ZipHealthy support employees during organizational changes like mergers or layoffs?
- Transition Support: Individual and group counseling sessions focused on managing change-related stress and uncertainty
- Career Transition Services: Resume review, interview preparation, and guidance on navigating the Northwest Arkansas job market
- Leadership Support: Training for managers on delivering difficult news and supporting remaining team members
How does ZipHealthy ensure quality of EAP services?
- Provider Credentials: All counseling is provided by licensed mental health clinicians
- Outcome Measurement: The Workplace Outcome Suite (WOS-5) is collected before and after counseling, and only aggregate results reach the employer
- Clinical Standards: The same documentation, supervision and ethics standards that govern our clinical practice govern EAP counseling
Are there any restrictions on EAP service use?
- Service Limitations: EAP is designed for short-term counseling and may not be appropriate for all conditions requiring long-term specialized care
- Geographic Considerations: While telehealth is available statewide, in-person services are limited to our Northwest Arkansas location
- Emergency Services: EAP is not a replacement for emergency or crisis services for situations requiring immediate intervention
What are your EAP pricing models for different company sizes?
- No published per-employee rates: Every employer program is scoped and quoted in writing, because a price list prices the average program and no two employers have the same headcount, priorities or utilization
- How a quote works: You tell us team size, industry, top concerns and timeline; we propose a one-page scope and a fixed quote, usually within two business days; we can invoice or work from a purchase order
- Standard terms: Summarized on our Engagement Terms page and stated in full in the signed agreement
How can an employer in Northwest Arkansas get started with implementing ZipHealthy's EAP?
- A conversation first: A free conversation with the owner about your workforce, your concerns and what a program is worth to you
- Written Proposal: A one-page scope and fixed quote reflecting your headcount, culture and budget
- Start date: Set in the proposal, with the employee communication plan agreed before launch
How is an EAP different from regular health insurance benefits?
- No Cost to Employees: EAP services are fully covered by the employer with no copays, deductibles, or out-of-pocket expenses
- Broader Access: Available to all employees regardless of whether they're enrolled in the company's health insurance plan
- Workplace Focus: Specifically designed to address issues affecting work performance and employee wellbeing
Questions about ZipHealthy Mental Health Services?
If you have further questions contact us at 479.259.1390 or send us a message below.