Q. How long is the wait for an appointment?
We are usually able to accommodate clients within one day of their triage appointment. However, we are sometimes able to provide same-day access to care. Please contact us via e-mail or telephone so we may assist you.
Q. How long are sessions?
Initial assessments are scheduled for 60 minutes and ongoing therapy sessions are 53-60 minutes long.
Q. Am I depressed?
That's a tough question, because it's not always an either-or kind of thing. Typically when the frequency, severity, and duration increases and affects your functioning in a negative way is when you should consider getting help. Depression has been called "the common cold of mental health." We all know that everybody feels down or pessimistic from time to time. That's normal.
Q. Are your services confidential?
All contacts with a Ziphealthy clinician are entirely confidential, except in the case of imminent risk of harm to self or others, or where otherwise required by law. No information is shared with friends, family or other clinicians outside of ziphealthy without your explicit consent. Ziphealthy psychotherapy records are not accessible to anyone other than Ziphealthy and affiliated institution staff and are securely stored. Please note that Ziphealthy clinicians work as a team and consult with one another as needed. There may also be communication between Ziphealthy and other affiliated institutions, when clinically indicated, to facilitate treatment planning.
Q. How do I know if I need help?
A consultation with Ziphealthy Mental Health Services may be beneficial to you if you find yourself experiencing any of the following: an overwhelming, prolonged sense of helplessness and sadness; excessive worrying; expecting the worst or constantly on edge; difficulty concentrating on work assignments; difficulty carrying out everyday activities; actions such as drinking too much alcohol, using drugs or being aggressive are harming yourself or others; or if your problems don't seem to get better despite your efforts.
Q. Can I request a counselor with certain areas of expertise, gender or background?
Yes. When you speak with the clinician during your telephone appointment, let him/her know your preferences. All efforts will be made to accommodate your preference.
Q. What sort of issues do you treat?
We are experienced mental health clinicians that specialize in treating depression and anxiety. Our clinicians are trained in a variety of modalities (psychodynamic psychotherapy, cognitive behavioral therapy, mindfulness-based therapy, and grief counseling to name a few).
Q. I need to speak with someone right away.
If this is a medical emergency please call 911 and/or go to your nearest emergency room. If this is not an emergency please contact us at 479.259.1390. Our office hours are Monday through Friday 9:00 AM to 9:00 PM and Saturday 9:00 AM to 3:00 PM. If you call after hours, please leave a message and we will return your call as soon as possible. We will try to schedule a phone appointment within 24 hours with one of our clinicians.
Q. What if I want to switch treatment providers?
If issues sometimes arise, we recommend first discussing your concerns with your current provider. If this does not resolve your concerns, you can request another provider. If another provider is not available, you can elect to cancel your membership.
Q. Do you do psychological testing?
We do not currently offer psychological testing. Formal psychological testing is performed by a licensed psychologist, and we are happy to refer you to a licensed psychologist (or a clinic with a psychologist on staff) who can complete the testing. Once you have scheduled your appointment with the psychologist conducting the testing, please contact us.
Q. What kinds of services do you offer?
We offer a wide range of services: short-term individual therapy, long-term psychotherapy, and crisis management. We also plan on having a number of ongoing therapy groups in the future. At times, we are able to accommodate couples for couples therapy.
Q. A job application asks if I've ever been diagnosed with a psychiatric disorder? Do I have to answer "yes"?
Not necessarily. Many people are seen for issues other than “psychiatric disorders.” For example, therapy related to coping with normal life stressors such as breakups, relationship issues, academic stress, or loss of a loved one would not typically be viewed as therapy for a “psychiatric disorder.”
Statement."There is no health without mental health." - World Health Organization.
There are five main types of mental health problems. These encompass (1.) Mood disorders (e.g., Depression), (2.) Anxiety disorders (e.g., Panic Disorder), (3.) Eating disorders (e.g., Anorexia Nervosa), (4.) Psychotic disorders (e.g., Schizophrenia), and (5.) Substance-related disorders. Mental health problems, like any other medical condition, are very common, usually treatable, and develop in complex ways.
