Questions about ZipHealthy Mental Health Services?

If you have further questions contact us at 914.768.3026.

Q. I need to speak with someone right away.

If this is a medical emergency please call 911 and/or go to your nearest emergency room. If this is not an emergency please contact us at 914.768.3026. We are open from 8am to 5pm, Monday through Saturday. If you call after hours please leave a message and we will return your call as soon as possible. We will try to schedule a phone appointment within 24 hours with one of our clinicians.

Q. How do I know if I need help?

A consultation with Ziphealthy Mental Health Services may be beneficial to you if you find yourself experiencing any of the following: you feel an overwhelming, prolonged sense of helplessness and sadness; you find yourself worrying excessively, expecting the worst or constantly on edge; you find it difficult to concentrate on work assignments or to carry out other everyday activities; your actions, such as drinking too much alcohol, using drugs or being aggressive, are harming you or others; your problems don't seem to get better despite your efforts and help from family and friends.

Q. What kinds of services do you offer?

We offer a wide range of services: short-term individual therapy, long-term psychotherapy, as well as crisis management. We also plan on having a number of ongoing therapy groups in the future. At times, we are able to accommodate couples for couples therapy. All persons begin the process of treatment with an appointment, followed up by a face to face initial biopsychosocial assessment. After evaluation, appropriate treatment options are discussed. You and the clinician will collaborate in establishing treatment length and goals.

Q. What if I want to switch treatment providers?

Issues sometimes arise. We recommend first discussing your concerns with your current provider. If this does not resolve your concerns you can request another provider. If another provider is not available you can elect to cancel your membership.

Q. Can I request a counselor with certain areas of expertise, gender or background?

Yes, when you speak with the clinician during your telephone appointment, let him/her know your preferences. All efforts will be made to accomodate your preference. However a provider might not be available. In the event your preference cannot be fullfilled you have the option to cancel your subscription.

Q. A job application asks if I've ever been diagnosed with a psychiatric disorder? Do I have to answer "yes" to this question?

Not necessarily. Many people are seen for issues other than “psychiatric disorders.” For example, therapy related to coping with normal life stressors such as breakups, relationship issues, academic stress, or loss of a loved one would not typically be viewed as therapy for a “psychiatric disorder.”

Q. Am I depressed?

Depression has been called "the common cold of mental health." We all know that everybody feels down or pessimistic from time to time. That's normal. Many people wonder, "When does feeling down cross the line into depression?" That's a tough question, because it's not always an either-or kind of thing. Typically when the frquency, severity, and duration increases and affects your functioning in a negative way is when getting help might not be a bad thing.

Q. Are your services confidential?

All contacts with a Ziphealthy clinician are entirely confidential, except in those rare instances of imminent risk of harm to self or others, or where otherwise required by law.  No information is shared with friends, family or other clinicians outside of ziphealthy without your explicit consent. Ziphealthy psychotherapy records are not accessible to anyone other than Ziphealthy and affiliated institution staff and are securely, and in a manner that is HIPAA compliant, stored. It is important to note that Ziphealthy clinicians work as a team and consult with one another, as needed. There may also be communication between Ziphealthy and other affiliated institutions, when clinically indicated, to facilitate treatment planning.

Q. What sort of issues do you treat?

We are experienced mental health clinicians that specialize in treating depression and anxiety. Our clinicians are trained in a variety of modalities (psychodynamic psychotherapy, cognitive behavioral therapy, mindfulness-based therapy, and grief counseling to name a few).

Q. Do you do psychological testing?

We do not currently offer psychological testing. We can refer you to a clinic and/or clinician that can accomplish testing. Once you have made the appointment with the clinician or clinic that is conducting the testing, please contact us.

Q. How long is the wait for an appointment?

We are usually able to accommodate clients within one day of their triage appointment. However, we are sometimes able to provide same day access to care. Please contact us via e-mail or telephone so we may assist you.

Q. How long are sessions?

Initial consults with a therapist (Social Worker, Psychologist, Licensed Mental Health Counsellors, Licensed Marriage and Family Therapists, or Psychology and Social Work Interns) are scheduled for 50 minutes and therapy sessions are approximately 45 minutes long.

Statement."There is no health without mental health." - World Health Organization.

There are five main types of mental health problems. These encompass (1.) Mood disorders (e.g., Depression), (2.) Anxiety disorders (e.g., Panic Disorder), (3.) Eating disorders (e.g., Anorexia Nervosa), (4.) Psychotic disorders (e.g., Schiophrenia), and (5.) Substance-related disorders. Mental health problems, like any other medical condition, are very common, usually treatable, and develop in complex ways.